Frequently Asked Questions

Everything you need to know about your Nominal experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the domestic region, while international orders may take 7-14 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, certain items like earrings and face masks are final sale.

Are your jewelry pieces water-resistant?

Most of our jewelry is crafted from high-quality stainless steel and plated in real 18k gold, making them highly resistant to water and tarnishing. However, we recommend avoiding harsh chemicals to maintain their shine.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.

How can I track my package?

Once your order has been processed and shipped, you will receive an automated email containing a tracking number and a link to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.